In accordance with Indian law — the Digital Personal Data Protection Act, 2023 (DPDPA) and the Consumer Protection (E-Commerce) Rules, 2020 — the following details are provided for grievances and support.
Business details
- Business name: Lunes Travel Services
- Website: www.lunestravel.com
- Registered address: Office Address: 42/SD/8-11A, Sharda Kunj, Agra, Uttar Pradesh 282001, India
Grievance Officer
- Name: Padam Chaudhary
- Designation: Founder & Grievance Officer
- Email: info@lunestravel.com
- Phone: +919690297941
- WhatsApp: Chat on WhatsApp
How we handle grievances
- Acknowledgement: we aim to acknowledge grievances within 48 hours of receipt.
- Resolution: we aim to resolve them within 30 days.
- Please include your booking number (if any), the email or phone used at checkout, and a clear description of the issue.
What you can raise
- Access, correction or erasure of personal data (see the Privacy Policy)
- Booking, payment, cancellation or refund disputes (see the Cancellation & Refund Policy)
- Any other consumer complaint about services advertised on this website
You can also send a message through our Contact form. For booking look-ups, use Track Booking.