This Cookie Policy explains how Lunes Travel Services (www.lunestravel.com) uses cookies and similar technologies.
4.1 What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help websites function properly and gather information about how visitors use the site.
4.2 Types of Cookies We Use
- Essential cookies: required for the website to function — PHP session cookies for login, checkout, CSRF protection, and remembering your Accept or Reject choice on this banner
- Analytics cookies: we do not currently load a third-party analytics script (such as Google Analytics). If we add one later, this page will be updated
- Marketing cookies: we do not currently use advertising pixels (such as Facebook Pixel or Google Ads). If we add them later, this page will be updated
4.3 Managing Cookies
When you first visit, our cookie banner lets you Accept or Reject. Accept allows essential cookies plus any optional cookies we may add later (analytics or marketing). Reject keeps only essential cookies needed for security, login and checkout; optional cookies will not be set. You can also control or delete cookies through your browser settings. Disabling essential cookies may affect some features of our website (such as staying logged in, completing checkout, or saving form entries).
4.4 Third-Party Cookies
Some cookies may be placed by third-party services we use to process payments (Razorpay checkout) or load fonts and icons. These third parties have their own privacy policies governing the use of this data. We do not currently embed Google Analytics or advertising pixels.
4.5 Consent
We ask for your choice through the cookie banner. If you Accept, you consent to cookies as described in this policy. If you Reject, we will not set non-essential cookies. Essential cookies still run so bookings, accounts and form protection can work. You may change your mind later by clearing site data in your browser and visiting again, or by using your browser cookie settings.
4.6 Contact
Questions about our use of cookies can be directed to info@lunestravel.com.
Grievance Officer
In accordance with the Digital Personal Data Protection Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, you may raise a grievance with:
- Business name: Lunes Travel Services
- Grievance Officer: Padam Chaudhary, Founder & Grievance Officer
- Registered address: Office Address: 42/SD/8-11A, Sharda Kunj, Agra, Uttar Pradesh 282001, India
- Email: info@lunestravel.com
- Phone: +919690297941 · WhatsApp
- Response time: We aim to acknowledge grievances within 48 hours and resolve them within 30 days.
You may also write to us via the Contact page or read the full Grievance Details.