We understand travel plans can change. This policy explains how cancellations, rescheduling, and refunds are handled for bookings made with Lunes Travel Services (tours, cab rentals and hotel stays).

3.1 Cancellation by You (the Traveller)

• Cancellations made 7 or more days before the tour / pickup / check-in date: full refund minus a processing fee of 10%
• Cancellations made 3–6 days before the travel date: 50% refund of the amount paid
• Cancellations made less than 3 days before the travel date, or no-shows: non-refundable

Refunds apply to the amount actually received by us. Third-party costs that are already committed (for example, prepaid monument tickets, hotel rooms or train seats that cannot be recovered) may be deducted from any refund.

3.2 Rescheduling

• You may request to reschedule your tour up to 48 hours before the original date, subject to guide/driver and inventory availability, at no extra charge for the first change.
• Rescheduling requests made within 48 hours of the tour date may be treated as a cancellation under Section 3.1.

This matches the date-change window described on our tour detail pages. Subsequent date changes, or changes that increase the group size or itinerary, may attract a fare difference.

3.3 Cancellation by Us

If we cancel a tour due to unforeseen circumstances (monument closure, extreme weather, safety concerns, or guide/vehicle unavailability), you will receive:

• A full refund, or
• The option to reschedule to an alternative date, at your choice

3.4 Refund Processing

Approved refunds will be processed within 7–10 business days to the original payment method (Razorpay settlement back to the source instrument, or bank/UPI transfer for manual payments). Manual UTR payments that have not yet been verified are cancelled without a gateway refund, as no funds have been captured against the booking.

If you booked with a 25% down payment, any refund is calculated on the amount paid to date. Unpaid balance is simply cancelled.

3.5 Force Majeure

We are not liable to provide refunds where a tour cannot proceed due to events beyond our control, including government-mandated closures, natural disasters, strikes, or pandemics — in such cases we will offer rescheduling wherever possible.

3.6 How to Cancel or Reschedule

To cancel or reschedule, contact us at info@lunestravel.com or +919690297941 / WhatsApp with your booking reference. You can look up the reference on Track Booking or, if you have an account, under My Bookings.